Privacy Policy

1. Introduction

Welcome to Shisha Souq (“we,” “our,” “us”). We operate the website https://www.shishasouquae.com/ and provide shisha home delivery services across Dubai, United Arab Emirates.

Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website and use our services.

2. Information We Collect

When you use our website or place an order, we may collect the following personal information:

  • Email address
  • Phone number
  • Delivery address
  • Payment information
  • Order details and transaction history

We only collect information necessary to process your orders and provide our services efficiently.

3. How We Use Your Information

We use the collected information to:

  • Process and deliver your orders
  • Confirm and manage transactions
  • Communicate with you regarding your order
  • Provide customer support
  • Improve our services and website functionality
  • Comply with legal obligations

4. Payment Information

Payment information is used solely to process transactions. We take reasonable measures to ensure your payment details are handled securely.

We do not store full card details unless processed through a secure and compliant payment gateway provider.

5. Sharing of Information

We may share your information with:

  • Delivery partners for order fulfillment
  • Payment processors for transaction handling
  • Legal authorities if required by law

We do not sell, rent, or trade your personal information to third parties.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, misuse, or disclosure.

However, no online transmission is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only as long as necessary to:

  • Fulfill your orders
  • Maintain business records
  • Comply with legal requirements

8. Your Rights

You have the right to:

  • Request access to your personal data
  • Request correction of inaccurate information
  • Request deletion of your data (subject to legal obligations)

To exercise your rights, please contact us using the details below.

9. Cookies

Our website may use cookies to enhance user experience and improve website functionality. By using our website, you consent to the use of cookies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

11. Contact Us

If you have any questions regarding this Privacy Policy or your personal data, please contact us:

Email: info@shishasouquae.com